Reliable access at federal scale

Softrams member experience / Frontline ecosystem

The problem

What needed to change.

Real-time Medicare eligibility services require dependable access at national scale. The program also needed to transition operations, continue production support, and improve infrastructure efficiency.

Partner-reported savings · period unspecified
$200K+reported infrastructure savings

See the savings and impact notes for measurement scope and source limitations.

The solution

How the team
moved it forward.

The team operated a highly available AWS environment across East and West regions, combined production support with DevSecOps practices, and optimized infrastructure expenditure.

  • Support availability across two AWS regions.
  • Modernize delivery through SAFe and automation.
  • Optimize infrastructure while sustaining production support.
Delivery approach · Simplified from the documented scope
  1. 01ResilienceAWS East + AWS West
  2. 02OperationsProduction support and automation
  3. 03EfficiencyInfrastructure optimization
Savings & impact

Reported infrastructure savings.

The capability statement reports infrastructure-spend reduction of over $200,000. It does not specify a baseline or time period, so this is not presented as an annual savings rate. The program also reports 2.1 billion yearly transactions and a peak service level of 500 transactions per second.

Partner-reported savings · period unspecified

Operational approach

Multi-region AWS operations, DevSecOps and automation supported continuity for Medicare eligibility services.

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